Student Loan Inquiries
Pre-1995 Student Loan Inquiries Citing the Alabama Commission on Higher Education (ACHE) or the Alabama Guaranteed Student Loan Program (AGSLP) as the Lender.
In 1995, the United States Department of Education (USDE) designated another entity to be the official guarantee agency for Alabama institutions participating in the Federal Family Educational Loan Program. If you need information about a loan from that era and the Alabama Commission on Higher Education (ACHE) / Alabama Guaranteed Student Loan Program (AGSLP) is identified as the lender, you need to contact a company named NELNET concerning the status of your loan. You can reach their call center at 1-888-486-4722. The call center is open 24 hours a day, seven days a week. You may also visit their website at: http://www.nelnet.com/welcome.
Please do not contact ACHE concerning these student loans. ACHE has no legal standing to take any actions concerning these loans. Also, we will be unable to assist you with any inquiries. Since ACHE is no longer designated as a lender by the USDE, we have been denied access to the electronic federal student loan databases.
Post 1995 Student Loan Recipients
All borrowers may access their student loan information through the internet or by telephone. The Alabama Commission on Higher Education cannot access your loan records. To access your records, please follow the directions below.
The web address for students to obtain their loan information from the National Student Loan Data System (NSLDS) is: https://nslds.ed.gov/nslds/nslds_SA/.
The site will ask for personal data including a Department of Education Federal Student Aid (FSA) ID. If you don’t have this number, or don’t remember it, you should go to: https://studentaid.ed.gov/sa/fafsa/filling-out/fsaid.
For telephone numbers for various types of loan transactions, including loan repayment and forgiveness, go to: https://studentaid.ed.gov/sa/contact.
To get help with a response you received about an student financial aid dispute call the Federal Student Aid Ombudsman Group at: 1-877-557-2575